Physically check the laptop touchscreen.Since your Touch device is not working, if your Windows device does not have a keyboard, you may need to use the Arrow Up / Down keys to navigate and the Tab button to move the focus and highlight the options and Space-bar to mark or clear the checkboxes and Enter to select the option. While I may have used the term Surface, the suggestions may apply to a Windows laptop too. If your Windows 10/8/7 Laptop or Surface Tablet TouchScreen is not working, you may try some of these tips and see if they help you fix the problem on your Windows 10 device.